Privacy Policy & SMS Terms of Service

Privacy Policy & SMS Terms of Service

Last updated: July 22, 2026

B Flat Insurance Agency LLC ("B Flat Insurance," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our customers and text messaging program participants. This policy explains how we collect, use, and share information in connection with our text messaging program, and the terms that apply when you opt in.

1. What Personal Information We Collect

When you opt in to receive text messages from B Flat Insurance, we may collect:

  • Your mobile phone number

  • Your name

  • Policy or account information (policy number, renewal date, payment status)

  • Any information you provide to us via text message replies

  • Consent status and timestamp (date and time you opted in or out)

2. How We Use Personal Information

We use the personal information collected through our text messaging program to:

  • Send appointment reminders, policy review notifications, and renewal alerts

  • Send billing and payment reminders related to your policy

  • Respond to inquiries or service requests you initiate via text

  • Provide customer service and support

  • Maintain accurate records of consent and communication preferences

We do not use information collected for SMS purposes for unrelated marketing without your separate consent.

3. Who We Share Personal Information With

We do not sell your personal information. We may share limited information with:

  • Insurance carriers or underwriters directly involved in servicing your policy

  • Service providers who help us operate our text messaging platform (such as our SMS gateway or telecom provider), solely for the purpose of message delivery

  • Parties as required by law, subpoena, or other legal process

These third parties are contractually obligated to protect your information and may only use it to perform the specific services we've requested.

4. SMS Consent Is Not Shared

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with third parties. Text messaging originator opt-in data and consent will not be shared with any third party, regardless of purpose, excluding subcontractors who directly support our text messaging services (such as our SMS platform provider), and only for the purpose of delivering messages you have requested.

5. SMS Terms of Service

You may opt in to receive SMS messages from B Flat Insurance Agency LLC in the following ways:

  • By submitting an online form.

Contact Us

If you have questions about this policy or how your information is handled, contact us at:

B Flat Insurance
Phone: 817-562-8980
Email: Desk@BFlatInsurance.com